Terms and conditions

Users of the Services offered by Farmina Pet Foods acknowledge and accept these terms and conditions.

Information about Farmina Pet Foods
Farmina Pet Foods is one of the leading manufacturers of pet food. Farmina products are marketed by an extensive network of distributors, pet shops and professionals, as well as by Farmina e-commerce, available at this address, where you can consult and purchase the wide range of products offered and take advantage of the various services and promotions by Farmina.


This document
This document is a legal agreement between you, the User, and the entity providing Farmina Pet Foods. It governs your use of the online properties and, in any case, for the use of the services provided. “Legal agreement” means that the terms of this agreement are binding on the relationship between you and us once you have accepted the terms. For simplicity, “User”, “you”, “your” and similar terms, either in singular or plural form, refer to you, the User. “We”, “our”, “us” and similar terms refer to the corporation that owns and manages Farmina Pet Foods as outlined in the present document. “Farmina Pet Foods” refers to the current website and/or application. “Agreement” refers to this document, as amended from time to time. The Agreement is concluded in the English language. Other defined terms are set forth in the section named “Definitions” at the bottom of the Agreement.

Acceptance of this Agreement
In order to use Farmina Pet Foods, you must read this Agreement carefully and agree to accept the same by clicking the button for its acceptance. If you don’t accept this Agreement you cannot use the Service.

Registration, content on Farmina Pet Foods and prohibited use of Farmina Pet Foods

In order to use the Service or any part of it, Users must register in a truthful and complete manner by providing all the required data in the relevant registration form. The Users must also accept the Privacy Policy and these Terms and Conditions in full. Users are responsible for keeping their login credentials confidential.
It is understood that the Owner shall not be held responsible under any circumstances in case of loss, disclosure, theft or unauthorized use by third parties, for whatever reason, of the User's access credential.

Deleting User accounts and account termination
Registered Users can cancel their accounts and stop using the Service at any time, through the interface of Farmina Pet Foods or by directly contacting the Owner. The Owner, in case of breach of the Terms by the User, reserves the right to suspend or terminate the User's account at any time and without notice.
The Owner reserves the right to suspend or terminate the User's account at any time and without notice if it believes that:

  • User has violated this Agreement; and/or
  • User's access or use of the Service may result in injury to the Owner, other Users or third parties; and/or
  • the use of Farmina Pet Foods by the User may result in violation of law or regulations; and/or
  • in case of an investigation by legal action or governmental involvement; and/or
  • the account is deemed to be, at the Owner’s sole discretion, for whatever reason, inappropriate or offensive or in violation of this Agreement.
Content available on Farmina Pet Foods
The content available on Farmina Pet Foods is protected by the laws in force on intellectual property rights and by related international treaties. Unless otherwise stated, use of any content is permitted exclusively within the limits set forth in the present clause.
The Owner grants the User, for the entire duration of the Agreement, a personal, non-assignable and non-exclusive license for the use of such content. Such license is solely intended for personal use of any such content and never for its commercial use and is limited to the User's device.
Therefore, User may not copy and/or download and/or share (beyond the limits set forth below), modify, publish, transmit, sell, sublicense, edit, transfer/assign to third parties or create derivative works from the content, even of third parties, available on Farmina Pet Foods, nor allow any third party to do so through the User or its device, even without User's knowledge. Where explicitly stated on Farmina Pet Foods, the User may be authorized, only for personal use, to download and/or copy and/or share some content available through Farmina Pet Foods, for its sole personal use and provided that the copyright attributions and all the other attributions requested by the Owner are correctly implemented.

Content provided by third parties
The Owner does not moderate the content or links provided by third parties before their publication on Farmina Pet Foods. The Owner is not responsible for the content provided by third parties or for its availability.

Content provided by the User​
Users are responsible for their own content and that of third parties that they share through Farmina Pet Foods, that they upload and post on or through Farmina Pet Foods, or that they transfer by any other means. Users confirm that they have all the necessary consents from third parties whose data and/or content they share with the Owner and hereby indemnify the Owner for any liability or claim arising against the Owner in connection with illegal distribution of third-party content or unlawful use of the Service.
The Owner does not moderate the content provided by Users or by third parties but will act if complaints are received from Users or if orders are issued by the public authorities regarding content deemed offensive or illegal.
In particular, the Owner may decide to suspend or interrupt the visualisation of content in the event that:
  • other Users file complaints;
  • a notice of infringement of intellectual property rights is received;
  • it is decided to do so in view of, or as a result of, legal actions;
  • said action is solicited by a public authority; or
  • if it is believed that the content, while being accessible via Farmina Pet Foods, may put at risk the Users, third parties, the availability of the Service and/or the Owner.
Rights over content provided by Users
The only rights granted to the Owner in relation to content provided by Users are those necessary to operate and maintain Farmina Pet Foods.
Unless stated otherwise, the following applies:
By submitting, posting or displaying content on or through Farmina Pet Foods, the User grants a license to the Owner without territorial limits, non-exclusive, royalty-free and with the right to sublicense, to use, copy, reproduce, process, adapt, modify, publish, transmit, display, and distribute such content in any media or via distribution methods currently available or developed later.

Services provided by third parties
Users may use third-party services or content included in Farmina Pet Foods, but they must be aware of these third parties' terms and conditions and have given consent to them. Under no circumstances will the Owner be deemed liable in relation to the proper functionality or availability, or both, of third-party services.

Forbidden use
The Service shall be used only in accordance with these Terms.
Users may not:
  • reverse engineer, decompile, disassemble, modify or create derivative works based on Farmina Pet Foods or any portion of it;
  • circumvent any technology used by Farmina Pet Foods or its licensors to protect content accessible via it;
  • copy, store, edit, change, prepare any derivative work of or alter in any way any of the content provided through Farmina Pet Foods;
  • use any robot, spider, site search/retrieval application, or other automated device, process or means to access, retrieve, scrape, or index any portion of Farmina Pet Foods or its content;
  • rent, lease or sublicense Farmina Pet Foods;
  • defame, abuse, harass, use threatening practices, threaten or violate the legal rights of others in any other way (such as rights of privacy and publicity);
  • disseminate or publish content that is unlawful, obscene, illegitimate, defamatory or inappropriate;
  • misappropriate any account in use by another User;
  • register or use the Service in order to approach the Users to promote, sell or advertise products or services of any kind through Farmina Pet Foods in any way;
  • use Farmina Pet Foods in any other improper manner that violates the Terms.
Terms and conditions of sale

Methods of payment
Farmina pet foods uses third-party tools for its payment processing and is not connected with any of the provided payment information – such as the credit card – in any way.
Any declined payment costs shall be borne by the User.

Availability of products
Prices, descriptions or availability of the products on display are subject to change without notice. The photos posted are for representation purposes only and may not be an exact representation of the product.
The Owner will do its best to present the characteristics of the products with the greatest level of detail permitted by Farmina Pet Foods in each tab corresponding to the product viewed by the User. However, images and colors of products offered for sale on Farmina Pet Foods may differ from the real ones due to many factors, including, by way of example, User's device monitor, photographic filters, etc. Therefore, the User acknowledges and agrees that any such minor differences do not constitute a lack of conformity of products.

Purchasing process
Each order sent constitutes an offer to purchase the products. Orders are subject to availability and to the Owner’s discretionary acceptance.
Users must select the products and complete the check-out, after having attentively verified the information in the order summary. The order is placed by the confirmation of the same, and is subject to payment of the price, taxes and shipping and further payment fees indicated in the order summary.
The Order Processing Receipt does not constitute acceptance of the order. The order shall be confirmed at the time the Order Confirmation is sent by the Owner to the email address provided by the User. The Owner reserves the right to invalidate an order by informing the User within 5 business days of placing the order, using the email address associated with their purchase, about the unavailability of one or more of the purchased products. In this case, the Owner will refund the price and the delivery costs incurred by the User.

Offers and discounts
The Owner reserves the right, at its sole and unquestionable discretion, to offer discounts and / or offers for a limited period of time. The conditions of these discounts and / or offers will be specified each time on the corresponding information page of Farmina Pet Foods.
Each discount and / or offer will be valid for the fixed term or, where appropriate, while stocks last. If the discount and / or offer are for a limited time only, the time refers to the time zone of the Owner, as indicated by its location in this document.
Use of coupons
Unless otherwise stated the following conditions apply to the use of Coupons.
  • Each Coupon is valid for one person and can be used a single time in the manner and on the date specified in the instructions on the website and/or accompanying the Coupon;
  • Partial use of the coupon is not permitted, nor can it be used in a manner that leads to its complete redemption at a later stage;
  • The Coupon must be redeemed exclusively within the period of time specified in the offer. After this period, the Coupon will automatically expire, precluding any possibility for the User to claim rights in its regard;
  • If the coupon is used for services other than those outlined in the initial offer, the User is not entitled to any credit/refund/compensation if there is a difference between the original value of the offer and the redeemed value;
  • The use of the Coupon is intended solely for personal, non–commercial use. Therefore, any reproduction, counterfeiting and commercial trade of the purchased Coupon is strictly forbidden, along with any illegal activity related to the purchase and/or use of the Coupon.
If any illegal act is committed, the Owner can legitimately refuse to fulfill its contractual obligations.

Deliveries are made during normal business hours at the address indicated by the User and in the manner specified in the order summary.
Upon delivery, the User must verify the contents specifying any anomalies in the delivery form.
In case of failure to collect the products by the deadline set by the carrier, the products will be returned to the Owner, who will refund the purchase price but not the shipping cost. The Owner cannot be held responsible for errors in delivery due to inaccuracies or incompleteness in the completion of the purchase order by the User, for any damage occurring to products after delivery to the carrier company where arranged by the User or for delays in delivery attributable to it.

Prices and delivery costs
Unless otherwise stated, prices include applicable taxes.
Deliveries with in India are free. The delivery costs are shown only during the completion phase of the order and, unless otherwise stated, are not deemed to be included.
These costs may vary, sometimes significantly, due to the destination selected by the User.
The Owner has no responsibility for or the possibility of intervention with regard to those aforementioned costs, which are not within its sphere of control.

Cash on delivery
In some circumstances, the User may be able to order while using cash on delivery payment service through which, upon delivery, the courier is responsible for collecting the amount due on behalf of Farmina.
Where consistent, the provisions of the "Delivery" section shall apply.

Offers and discounts
The Owner reserves the right, at its sole and unquestionable discretion, to offer discounts and/ or offers for a limited period of time. The conditions of these discounts and/or offers will be specified each time on the corresponding information page of Farmina Pet Foods. Each discount and/or offer will be valid for the fixed term or, where appropriate, while stocks last. If the discount and/or offer are for a limited time only, the time refers to the time zone of the Owner, as indicated by its location in this document.

Cancellation Policy
In case the user wishes to cancel/modify their order, they can do so by writing an email to india@farmina.com within 24 hours of placing the order.
No refund will be processed once the order is shipped.

Retention of title
Until the complete payment of the price of the products ordered, the products remain the property of the Owner.

Right of withdrawal and guarantee

Withdrawal from a Farmina nutritional programme
In case of purchase of products or services via Farmina Pet Foods the User has the right to terminate the contract without specifying the reason, within 14 days. The withdrawal period expires after 14 days from the day on which the User or a third party – other than the carrier and designated by the User – takes physical possession of the products. To exercise the right of withdrawal, the User is obliged to inform the Owner of their decision to cancel by sending an unequivocal statement to the designated contacts.
To this end, a template withdrawal form provided within the “definitions” section of this document is available to the User. Users are, however, free to express their wish to withdraw in any other equivalent way.

Withdrawal from a Farmina nutritional programme
The User can exercise the right to withdrawal at any given moment, without being subject to any penalties and without having to motivate the reasons of termination. She/he must send a written communication to the Owner indicated in this document.
The Owner can withdraw at any given moment without having to give any motivation and must communicate this to the User, in writing, within 15 working days. This excludes cases of extenuating circumstances in which the Owner can withdraw immediately.
The User takes into account that the withdrawal does not entail any refund regarding the part of the Service already provided nor does it establish a title for the request of any refund or reimbursement

Effects of withdrawal
Users who correctly withdraw from a contract will be reimbursed by the Owner for all payments made to the Owner, including those covering the cost of delivery (except for the additional costs arising from a possible choice of a certain type of delivery other than the standard delivery method, which would have incurred lower delivery costs) without undue delay and in any event no later than 14 days from the day on which the Owner is informed of the User’s decision to withdraw from the present contract. Reimbursements will be made using the same means of payment as used by the User for the initial transaction, unless the User has expressly agreed otherwise; in any event the User shall not incur any additional costs as a result of such reimbursement.
The reimbursement may be withheld until reception of the goods, or until the User has supplied evidence of having sent back the goods, whichever is the earliest.
The User shall send back the goods and return them to the Owner without undue delay and in any event not later than 14 days from the day on which the User communicated his/her intention to withdraw from the contract. The deadline is met if the User sends back the goods before the 14 day period has expired. The costs of returning the goods is borne by the User but will be reimbursed as stated above. The User is solely liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods.

Applicability of the right of withdrawal
The clauses referring to the exercise of the right of withdrawal and its consequences and exceptions, shall apply exclusively to those Users who qualify as consumers, i.e. Users who are acting for purposes which can be regarded as outside their trade (or entrepreneurial activity) or profession.

The User who buys as a consumer has the right to a guarantee of conformity for purchased products and services, within 24 months of the purchase, on condition that notice is given to the Owner of the defects found, within 2 months of their discovery.
To exercise the right of guarantee, the User is obliged to contact the Owner, using the contact information contained in this document, and provide an accurate description of the defect.
If the product does not conform to the description, the User has the right to a repair or replacement of the product.
The User also has a right to request a fair price reduction or the termination of the contract, in the following cases:
  • If repair and replacement are impossible or prohibitively expensive;
  • If the Owner has not taken steps to repair or replace the goods within a reasonable period, not less than 15 days;
  • Whenever a previously carried out replacement or repair has caused significant inconvenience to the User.
The User is obliged to return the defective products.

Manufacturer guarantee
All products sold by the Owner via @ {this_application} benefit from the "Farmina Guarantee". If the pet does not like the product, the User who qualifies as a consumer shall be entitled to request the replacement of the product with another of their choice which has equal commercial value. This guarantee can be activated provided that no more than 20% of the product has been used up. In case of exercise of the "Farmina Guarantee" the transportation costs for the collection and delivery of the new product shall be borne by the User.

Indemnification and limitation of liability


The User agrees to indemnify and hold the Owner and its subsidiaries, affiliates, officers, directors, agents, co-branders, partners and employees, as the case may be, harmless from and against any claim or demand, including without limitation, reasonable lawyer's fees and costs, made by any third party due to or arising out of the User’s content, use of or connection to the Service, violation of these Terms, or violation of any third-party rights.

Limitations of liability
Farmina pet foods and all functions accessible through Farmina pet foods are made available to the Users under the terms and conditions of the Agreement, without any warranty, express or implied, that is not required by law. In particular, there is no guarantee of suitability of the services offered for the User's specific goals.
Farmina pet foods and functions accessible through Farmina Pet Foods are used by the Users at their own risk and under their own responsibility.
In particular, the Owner, within the limits of applicable law, is liable for contractual and non-contractual damages to Users or third parties only by way of intent or gross negligence, when these are immediate and direct consequences of the activity of Farmina Pet Foods. Therefore, the Owner shall not be liable for:
  • any losses that are not a direct consequence of the breach of the Agreement by the Owner;
  • any loss of business opportunities and any other loss, even indirect, that may be incurred by the User (such as, but not limited to, trading losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, etc.);
  • damages or losses resulting from interruptions or malfunctions of Farmina Pet Foods due to acts of force majeure, or at least to unforeseen and unforeseeable events and, in any case, independent of the will and extraneous to the Owner's control, such as, by way of example but not limited to, failures or disruptions of telephone or electrical lines, the Internet and / or other means of transmission, unavailability of websites, strikes, natural disasters, viruses and cyber attacks, interruptions in the delivery of products, third-party services or applications; and
  • incorrect or unsuitable use of Farmina Pet Foods by Users or third parties.

Service interruption
To guarantee the Users the best possible use of the Service, the Owner reserves the right to interrupt the service for maintenance or system updates, informing the Users through constant updates published on Farmina Pet Foods.
Service reselling
Users are not allowed to reproduce, duplicate, copy, sell, resell or exploit any portion of Farmina Pet Foods and of its Service without the Owner’s express prior written permission, granted either directly or through a proper reselling program.
The Owner may tolerate reselling performed on a limited one-to-one basis; any form of mass reselling is expressly excluded.
Privacy policy
For information about the use of their personal data, Users must refer to the privacy policy of Farmina Pet Foods which is hereby considered to be part of these Terms.
Intellectual property rights
All trademarks, nominal or figurative, and all other marks, trade names, service marks, word marks, illustrations, images, or logos that appear concerning Farmina Pet Foods are, and remain, the exclusive property of the Owner or its licensors and are protected by the laws in force on trademarks and by related international treaties.
All trademarks and all other marks, trade names, service marks, word marks, trademarks, illustrations, images, logos regarding third parties and content posted by such third parties on Farmina Pet Foods are and remain the exclusive property of such third parties and their licensors, and are protected by applicable trademark laws and relevant international treaties. The Owner does not own the aforementioned intellectual property rights and may use them only within the limits and in accordance with the contracts concluded with such third parties and for the purposes outlined herein.
Age eligibility
Users declare to be adult according to their applicable legislation. Under no circumstance may persons under the age of 13 use Farmina Pet Foods.
Changes to these Terms
The Owner reserves the right to modify these Terms at any time, informing Users by publishing a notice within Farmina Pet Foods.
Users who continue to use Farmina Pet Foods after the publication of the changes accept the new Terms in their entirety.
Assignment of contract
The Owner reserves the right to transfer, assign, dispose of by novation or subcontract all or any rights or obligations under these Terms, as long as the User's rights under the Terms are not affected.
Users may not assign or transfer their rights or obligations under these Terms in any way without the written permission of the Owner.
All communications relating to Farmina Pet Foods must be sent using the contacts stated in this document.
If any provision of these Terms is invalid or unenforceable, that clause will be removed and the remaining provisions shall not be affected and they will remain in force.
Governing law and jurisdiction
These Terms and any dispute concerning the implementation, interpretation and validity of this agreement are subject to the law, the jurisdiction of the state and to the exclusive jurisdiction of the courts where the Owner has their registered offices.
An exception to this rule applies in cases, where the law provides a sole place of jurisdiction for consumers.
Dispute resolution
Online dispute resolution for consumers
The consumer resident in Europe must be aware that the European Commission has established an online platform for alternative dispute resolutions that provides for an out-of-court method to solve any dispute related to and stemming from online sale and service contracts. As a consequence, if you are a European consumer, you can use such platform for resolving any dispute stemming from the online contract entered into with the Owner. The platform is available at the following link.
The Owner is available for any questions via the email address posted under the Owner's information in this document.  
Example withdrawal form
Addressed to:
Russo Mangimi S.p.A. Via Nazionale delle Puglie 80035 - Nola (NA) Italy VAT number: 01239651217 Paid up shared capital: 6.750.000€ Chamber of Commerce of Naples
I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods/for the provision of the following service:
_____________________________________________ (insert a description of the goods/services that are subject to the respective withdrawal)
  • Ordered on: _____________________________________________ (insert the date)
  • Received on: _____________________________________________ (insert the date)
  • Name of consumer(s):_____________________________________________
  • Address of consumer(s):_____________________________________________
  • Date: _____________________________________________
(sign if this form is notified on paper)

Order Confirmation
Indicates the email that the Owner sends as shipping confirmation at the moment when the purchased products, or parts of them, are being dispatched.
Order Processing Receipt
Indicates the email that the Owner sends upon receipt of the order.
The service provided by Farmina Pet Foods as described in these Terms and in Farmina Pet Foods.
Terms and Conditions (or Terms)
These Terms and Conditions, which constitute a legally binding agreement between the User and the Owner.
Any user of the Service, whether a human being or legal entity.
Latest update: May 22, 2018