Frequently Asked Questions

Where can I purchase Farmina products?

Farmina products are available for purchase on our website,, as well as in selected pet stores and online retailers.

How can I track my order?

You can track your order by logging into your Farmina account and checking the status of your order.
You can also contact us for more information on your order by using the contacts available at this page.

What is the return policy on Farmina products?

We want you to be completely satisfied with our products. If for any reason you are not satisfied with your purchase, please contact us and we will be happy to assist you with a return or exchange.

Find all details at this page

What is the shelf life of Farmina Products?

The shelf life of our products varies depending on the specific product and its packaging. You can find the best before date on the packaging.

Do you offer free samples of your products?

We don't offer free samples, although these may be available at your trusted local pet shot. However, we offer 100% money-back guarantee on our products, that you may not be satisfied with. For more information visit this page.

Do you offer coupons or discounts of your products?

Yes, we occasionally do offer coupons and discounts on our products.
Visit our website regularly and follow our social media pages for any ongoing promotions and latest deals. 

How should I store my pet's food?

Proper storage of pet food is crucial to maintain its freshness and nutritional value.

For Dry Food, we recommend storing your pet's food in a cool, dry place, away from direct sunlight and heat sources. It is also essential to keep the food in an airtight container to prevent moisture and pests from getting in. We suggest using the original packaging or transferring the food to airtight containers if the packaging is opened.

For wet food, once opened, store the remaining food in an airtight container in the refrigerator for up to three days and discard any uneaten food after three days.

Remember to wash the container and its lid with soap and water regularly to keep them clean and hygienic.

By following these simple storage guidelines, you can ensure that your pet's food remains fresh and safe for consumption.

Where do you produce your pet food?

Farmina produces its pet food in four proprietary factories worldwide, located in Nola (Italy), Belgrade (Serbia), and Sao Paulo (Brazil).
Each production facility has its unique code, which is printed on the product label, along with the expiration date. We take great pride in ensuring that all of our pet food is made with high-quality ingredients and manufactured in state-of-the-art facilities to meet our strict quality control standards.